SUBSCRIPTIONS

Troubleshooting

• I'm seeing the wrong items in my subscription
• I changed my subscription, but still got the old one
• I can't log in to manage my subscription
• My subscription is stuck or not updating
• My changes didn't save, what should I do?
• My subscription is failing to process, what should I do?

Cancelling a Subscription

• Can I restart a cancelled sub?
• What happens to my account after cancelling my sub?
• What was I charged after cancelling my subscription?
• Will I be charged after I cancel my sub?
• Can I cancel my subscription without deleting my account?
• How do I cancel my subscription?

Billing & Payments For Subscriptions

• Can I use multiple payment methods for my subscription?
• Can I apply a Refer a Friend discount to sub?
• Will I be charged before / after my subscription ships?
• How do I update my billing address?
• My sub is failing to process - what should I do?
• How do I change the payment method?

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Managing My Subscription Timing

• Can I delay my order after it's been processed?
• How far in advance can I make changes to an order?
• How do I change the delivery date?
• Can I process my subscription today?
• Can I skip my next delivery?
• How do I pause my subscription?

Customising My Subscription

• How do I change the products in my subscription?
• Can I change the flavor in my subscription?
• How do I change the frequency of my subscription?
• Can I have multiple subs at one time with different frequencies?
• Can I add a scoop to my upcoming order?
• How do I add/remove one-off products from my subscription?