If your subscription is failing to process, it’s usually due to a payment issue. Here are some steps to fix it:
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1. Check your payment method
• Make sure your card details are up to date and valid.
• Update or add a new card under Payment Methods in your Huel account.
• If you’re using PayPal, Apple Pay, or Google Pay, check those accounts are active and funded.
2. Confirm your billing address
• Ensure your billing address matches the one registered with your bank or payment provider.
3. Check with your bank
• Occasionally, banks block recurring payments for security reasons.
• Contact your bank to confirm they’re allowing the payment to go through.
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What happens next
• If your payment fails, our system will automatically retry the next day.
• Once your payment method is updated, your subscription should process successfully.
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Still having issues?
• If your subscription continues to fail after updating your details, email us at team@huel.com and include your order number.
• We’ll investigate further and help get your subscription back on track.
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👉 Manage your payment details here: Huel Account Login
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