If you’re unable to place an order, here are some steps to try:
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1. Check your payment method
• Make sure your card details are correct and up to date.
• Subscriptions: only credit/debit cards, PayPal, and Apple Pay (Safari) are accepted.
• One-off orders: you can also use Shop Pay.
2. Browser issues
• Clear your browser cache and cookies.
• Try using an incognito/private window.
• Switch to another browser (Chrome, Safari, Firefox, Edge) or device.
3. Address details
• Make sure your billing and shipping addresses are entered correctly.
• Your billing address must match your bank or payment provider’s records.
4. Minimum Order Value (MOV)
• Orders must meet the £45 minimum order value in the UK. Orders below this will not process.
5. Account blocks
• If you’ve been flagged for breaking our Terms & Conditions, such as reselling Huel products, your account may have been blocked.
• In this case, you will not be able to place orders.
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Still can’t order?
If you’ve checked all of the above and still can’t place an order:
• Take a screenshot of any error message.
• Email us at team@huel.com with details of your order attempt.
• Our team will investigate and help complete your order.
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👉 Browse and try again here: Huel Products