Zydrune- Huel

Oh no - that is not what we want to hear! To get this fixed up, we would firstly suggest checking your tracking link - this will provide you with the latest information about what’s happening with ...

We would highly recommend double-checking any safe places around your property, with anyone else that lives with you and/or your neighbors to see if they have your parcel.

It is worth noting there could be four reasons why you haven’t received your free t-shirt:  Not selected. You didn’t select a size or color and so it wasn’t added to your order. Please check your ...

Our scoops are automatically sent with first orders only. This is due to us being super conscious about plastic waste which is why one of our core missions is about reducing the impact on the envir...

An order can be returned to sender for a variety of reasons but some of the most common reasons  are:  Some items in your order were damaged during transit making the order undeliverable and retur...

We are really sorry to hear this! There can be a few reasons why an item will be missing from your order. Hopefully one of these might help answer your question. Your order was split. If you plac...

We are using UPS for the majority of our orders with a small percentage going via FedEx & USPS. Tracking information available at UPS My Choice.  

Standard Shipping - Orders are typically delivered within 3-6 business days. In some cases, deliveries may take longer due to extra safety precautions in our fulfillment center and carrier transpor...

The good news is, delivery is free for all orders over $65. Please note that depending on where you live there may be some tax added on your total.If your order is under $65, a small shipping fee o...

You will get a Shipment Confrimation email when our carrier picks up your order, usually within a day or two after placing the order.  Then, you will be able to view your tracking by following t...