Sorry to hear you’ve had an issue with a Huel vending machine — let’s help get this sorted.
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What to do
So we can pass this to the right team, please email team@huel.com with the subject line “Vending Machine Issue” and confirm the following details:
• Machine location
• Time & date of the issue
• Product & flavor selected
• Your full name & email address
• A short description of the issue
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Important to know
• Refunds or credits for vending purchases are handled on a case-by-case basis, depending on the machine operator.
• We may need to work with the vending partner directly, so providing full details helps speed up resolution.
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Tip
If possible, include a photo of the machine or a receipt (if available). This makes it easier for us to resolve your query quickly.
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👉 Report vending machine issues here: team@huel.com