Jamie

If your subscription is showing the wrong items, here’s what may be happening and how to fix it.⸻1. Changes not applied yet    •    If you recently updated your subscription, the new items will onl...

If you updated your subscription but still received your old order, it’s usually because of timing.⸻Why this happens    •    Subscription orders are processed automatically between 2am–5am on your ...

If you can’t log in to manage your subscription, here are some steps to try:⸻1. Check your login details    •    Make sure you’re using the same email address you used when you set up your subscrip...

If your subscription looks stuck or isn’t updating in your account, here are a few things to try:⸻1. Refresh your account    •    Log out of your Huel account and log back in.    •    Check under M...

If your changes didn’t save in your Huel account, here are a few things to check:⸻1. Confirm you clicked save    •    After editing your subscription or details, make sure you select Save or Confir...

If your subscription payment is failing, don’t worry — there are a few quick things to check.⸻1. Insufficient funds    •    Make sure there are enough funds in your account to cover the subscriptio...

Yes — you can restart a cancelled subscription at any time from your Huel account.⸻How to restart your subscription    1.    Log into your Huel Account.    2.    Go to My Subscriptions.    3.    Se...

Cancelling your subscription only stops your recurring orders — your Huel account will remain active.⸻What you can still do    •    Log in anytime to view past orders and account details.    •    P...

If you’ve cancelled your subscription but still see a charge, it’s usually because an order was already processing when you cancelled.⸻Why this happens    •    Subscription orders process automatic...

No — once you cancel your subscription, you won’t be charged again.⸻Important to know    •    If an order has already been processed before you cancelled, that order will still be charged and shipp...