If you’re having trouble at checkout, here are some quick steps to try:
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1. Clear your browser
• Clear cache and cookies in your browser settings.
• Try opening checkout in an incognito/private window.
2. Switch browser or device
• We recommend the latest versions of Chrome, Firefox, Safari, or Edge.
• If you’re on mobile and having issues, try using a desktop.
3. Disable VPNs or ad blockers
• These can sometimes interfere with checkout.
4. Check your payment method
• Make sure your card details are correct and your billing address matches your bank.
• Try an alternative method such as PayPal, Apple Pay, or Google Pay.
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Still having issues?
• Contact us at team@huel.com with:
• A screenshot of the error
• The browser and device you’re using
• The payment method you tried
• Our team will investigate and help you complete your order.
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