Jamie

If your subscription is showing the wrong items, here’s what may be happening and how to fix it.⸻1. Changes not applied yet    •    If you recently updated your subscription, the new items will onl...

If you updated your subscription but still received your old order, it’s usually because of timing.⸻Why this happens    •    Subscription orders are processed automatically between 2am–5am on your ...

If you can’t log in to manage your subscription, here are some steps to try:⸻1. Check your login details    •    Make sure you’re using the same email address you used when you set up your subscrip...

If your subscription looks stuck or isn’t updating in your account, here are a few things to try:⸻1. Refresh your account    •    Log out of your Huel account and log back in.    •    Check under M...

If your changes didn’t save in your Huel account, here are a few things to check:⸻1. Confirm you clicked save    •    After editing your subscription or details, make sure you select Save or Confir...

If your subscription payment is failing, don’t worry — there are a few quick things to check.⸻1. Insufficient funds    •    Make sure there are enough funds in your account to cover the subscriptio...

Yes — you can get text updates about your subscription deliveries.⸻How it works    •    Once your subscription has shipped, our courier (usually DPD in the UK) will send SMS updates about your deli...

If you didn’t get your subscription reminder email, here are the most common reasons:⸻1. Spam or junk filtering    •    Check your spam or junk folder.    •    Search for the subject line: “Your ne...

It’s not possible to turn off subscription reminder emails.⸻Why?    •    Reminder emails are classed as transactional emails, not marketing.    •    We send them 3 days before your subscription pro...

Yes — we send a reminder email 3 days before your subscription order is processed. This gives you time to make any changes before the charge goes through.⸻Email details    •    The subject line of ...