If your referral code isn’t working, here are a few common reasons why:
Things to check:
• The code is only valid on orders over £60
• It must be used within 90 days of being issued
• Referral codes are single-use only — once used, they can’t be applied again
A quick heads-up:
Referral codes are designed to reward genuine recommendations — they won’t work if you’re trying to refer yourself using another email, or get creative with multiple accounts.
We love the hustle, but the system will automatically block these kinds of uses.
Still not working?
If your order meets the criteria and you’re still having trouble, our Customer Experience team is here to help. Just reach out and we’ll take a look.